Refund and Cancel Policy

Last updated: 18th May 2024

1. Eligibility for Refunds

• Unused Projects: Refunds are available only for projects that have been created but have not used any functionality or resources.

• Time Frame: Refund requests must be made within 30 days of project creation.

2. Conditions for Refund

• Non-Usage: The project must not have utilized any cloud resources, services, or functionalities. This will be verified based on usage logs and reports. • Cancellation: If a project is canceled, the refund will be applied in the next billing cycle.

3. Exclusions

• Partially Used Projects: Projects that have used any resources or functionalities are not eligible for refunds.

• Third-Party Costs: Costs incurred from third-party providers or services are non-refundable.

• Custom Development: Any custom development work initiated is non-refundable.

4. Refund Process

• Request Procedure: To request a refund, please contact our support team at support@jumblee.io.

• Required Information: Provide your project ID, account details, and reason for the refund request.

• Processing Time: Refunds will be processed within 14 business days upon verification of non-usage.

5. Communication and Dispute Resolution

• Client Communication: Refund decisions will be communicated via email. Any disputes regarding refunds will be handled through our customer support channels.

• Dispute Resolution: If a resolution cannot be reached, disputes will be handled according to the terms specified in the project agreement.

6. Changes to This Policy

• We reserve the right to modify this policy at any time. Changes will be communicated through our website and other official channels.

7. Contact Information

For refund requests and support, contact us at:
• Email: [support@jumblee.io]